While our new digital tools offer ease and convenience, one thing will never change: you’ll have access to a live person whenever possible. Here’s how each service works to enhance your experience:

LIA is our new digital assistant, available 24/7 through our website chatbot and soon through the phone. LIA assists with your questions and guides you to the information you need. Whether you’re looking for quick answers or help with everyday banking tasks, LIA is here to provide simple solutions whenever you need them. During business hours, if you need more personalized assistance, LIA will connect you with a live team member who’s ready to help. LIA is a significant expansion to our after-hours support, ensuring you’re always taken care of—whether it’s day or night.

Because sometimes questions require more in-depth answers and discussion, our Live Chat connects you with friendly and knowledgeable local team members, offering real-time support when you need it most. Ask LIA to connect you to a live team member during regular business hours to begin a Live Chat.

We believe that technology should make managing your finances easier, designed to support and enhance not replace personal service. Our new chatbot and live chat features offer the perfect balance: 24/7 convenience with the option to connect with a real person, during business hours, whenever you need more support.

Whenever possible, you will have the option to speak with a live person during business hours. It’s part of our commitment to ensuring you always have the best experience with us.

Take advantage of our new digital services and get the support you need, whenever you need it. Whether it’s the website chatbot or live chat, we’re always here for you. Empowering you with technology, while ensuring you’re never far from a personal connection.